Man and Van Hornsey Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Hornsey provides transport, removal and related services. By making a booking, using our services or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, business or organisation requesting and paying for the services.

Services means any man and van, removal, transport, loading, unloading, packing, storage handling, or related services provided by Man and Van Hornsey.

Vehicle means any vehicle operated by or on behalf of Man and Van Hornsey for the purpose of providing the services.

Goods means the items, belongings, furniture, equipment, or materials that are handled, carried or stored in connection with the services.

Contract means the agreement between the customer and Man and Van Hornsey incorporating these Terms and Conditions and any written confirmation issued by us.

2. Booking Process

2.1 A booking may be requested by the customer by phone, online form, or other method made available by Man and Van Hornsey. All bookings are subject to availability and acceptance by us.

2.2 To provide an accurate quotation, the customer must supply full and honest information about the nature, quantity and approximate weight of the goods, the collection and delivery addresses, access conditions at each location, floor levels, presence of lifts, parking restrictions, and any special handling requirements.

2.3 Quotations are based on the information provided by the customer at the time of enquiry. Man and Van Hornsey reserves the right to amend the quotation or charge additional fees if the information given was incomplete, inaccurate or if the scope of the work changes.

2.4 A booking is not confirmed until Man and Van Hornsey has accepted the booking request and provided a confirmation, which may be verbal or written. By confirming the booking, the customer acknowledges that they have read and accepted these Terms and Conditions.

2.5 The customer is responsible for ensuring that all details in the booking confirmation are correct, including dates, times, addresses and service specifications. Any errors or changes must be notified to Man and Van Hornsey as soon as possible.

3. Services and Access Requirements

3.1 Man and Van Hornsey will provide the services with reasonable care and skill and in accordance with the description set out in the booking confirmation.

3.2 The customer must ensure that there is suitable and lawful parking available for the vehicle at both collection and delivery locations. Any parking charges, permits or fines incurred as a result of unavailable or restricted parking may be charged to the customer.

3.3 The customer is responsible for ensuring safe and reasonable access to the premises, including stairways, lifts, corridors and doorways. If access is restricted or unsafe, Man and Van Hornsey may refuse to move specific items or may adjust the price to reflect additional time and labour.

3.4 Unless agreed otherwise in writing, the services do not include dismantling or reassembly of furniture, disconnecting or reconnecting appliances, or any services requiring specialist skills or qualifications.

3.5 Man and Van Hornsey reserves the right to refuse to move goods that are unsafe, excessively heavy, illegal, hazardous, improperly packed, or likely to cause damage to property, vehicles or personnel.

4. Customer Responsibilities

4.1 The customer must ensure that goods are properly packed, protected and ready for transport, unless packing services have been expressly included in the booking.

4.2 The customer must clearly label any items that are fragile, of high value, or require special handling, and must provide appropriate instructions in advance.

4.3 The customer must be present or represented at the collection and delivery addresses to oversee the work, provide instructions, and check that all goods have been loaded and unloaded. If the customer or representative is not present, Man and Van Hornsey will proceed based on the information available and no liability will be accepted for discrepancies arising from the absence of the customer.

4.4 The customer is responsible for securing and locking windows, doors and other access points at the premises. Man and Van Hornsey does not accept responsibility for premises left unsecured at the customer's request or due to the customer's absence.

5. Payments and Charges

5.1 Charges for the services may be calculated on an hourly basis, a fixed price, or another structure agreed at the time of booking. All charges will be confirmed to the customer before the contract is formed.

5.2 Man and Van Hornsey may require a deposit or full prepayment to secure the booking. Any such requirement will be communicated to the customer during the booking process.

5.3 Unless otherwise agreed in writing, all outstanding balances are payable immediately upon completion of the services on the day of the move. Man and Van Hornsey reserves the right to withhold unloading or delivery of goods until payment is received in full.

5.4 Payment methods accepted will be communicated by Man and Van Hornsey. The customer must ensure that they have the agreed payment method available on the day of the move.

5.5 Additional charges may apply for waiting time, extended labour, additional stops, late changes to the job specification, congestion or toll charges, and any other reasonable costs arising directly from the provision of the services.

5.6 All quoted charges are exclusive of any applicable taxes unless expressly stated otherwise.

6. Cancellations and Amendments

6.1 The customer may cancel or amend a booking by notifying Man and Van Hornsey as soon as reasonably practicable.

6.2 If the customer cancels more than 48 hours before the scheduled start time, any prepaid amounts may be refunded at the discretion of Man and Van Hornsey, subject to reasonable administrative charges.

6.3 If the customer cancels 48 hours or less before the scheduled start time, Man and Van Hornsey reserves the right to retain all or part of any deposit or prepayment to cover loss of work and administration costs.

6.4 If the customer seeks to amend the date, time, location or scope of the services, Man and Van Hornsey will try to accommodate the changes but cannot guarantee availability. Amendments may result in revised charges.

6.5 Man and Van Hornsey reserves the right to cancel or postpone the services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, accidents, illness, vehicle breakdown, or safety concerns. In such cases, any prepayments will be refunded or the booking will be rescheduled by agreement, and this shall be the full extent of our liability.

7. Excluded and Restricted Items

7.1 Unless expressly agreed in writing, Man and Van Hornsey will not carry or store the following types of goods or any similar items:

a. Explosives, flammable or hazardous materials, including gas cylinders, fuels, chemicals, paints, and solvents.

b. Illegal items, including controlled substances or stolen goods.

c. Perishable goods, food, or items requiring temperature-controlled storage.

d. Live animals, plants, or any living organisms.

e. Cash, precious metals, jewellery, watches, important documents, or other high-value items unless these have been specifically declared and agreed in writing.

7.2 If any excluded items are handed to Man and Van Hornsey without prior agreement, the customer will be responsible for any resulting loss, damage, or legal consequences, and Man and Van Hornsey may dispose of such items lawfully without notice.

8. Liability for Loss or Damage

8.1 Man and Van Hornsey will exercise reasonable care in handling, loading, transporting and unloading goods. However, some wear and tear or minor marks can occur during removal and transport, and the customer accepts that this risk cannot be entirely eliminated.

8.2 Man and Van Hornsey will not be liable for loss or damage arising from the following:

a. Goods that were improperly packed or secured by the customer.

b. Fragile or delicate items that were not appropriately wrapped or labelled.

c. Inherent defects, flaws or pre existing damage in the goods.

d. Normal deterioration, leakage or evaporation of perishable items.

e. Acts or omissions of the customer or their representatives.

f. Loss, damage or delay caused by events beyond our reasonable control.

8.3 Any visible loss or damage must be reported to Man and Van Hornsey as soon as reasonably possible and no later than 24 hours after completion of the services. The customer must provide reasonable evidence, including photographs and a description of the issue.

8.4 Where Man and Van Hornsey is found liable for loss of or damage to goods, liability will, at our option, be limited to one of the following:

a. The reasonable cost of repair, or

b. The current market value of the item, taking into account age, condition and depreciation, subject to a fair and reasonable maximum limit per job.

8.5 Man and Van Hornsey does not accept liability for indirect or consequential loss, including loss of profit, loss of income, loss of enjoyment, or any other secondary loss alleged to arise from the services.

9. Damage to Property and Premises

9.1 Man and Van Hornsey will take reasonable care to avoid damage to property, fixtures and fittings at collection and delivery addresses.

9.2 The customer must notify Man and Van Hornsey of any known weaknesses or vulnerabilities at the premises, such as loose tiles, weak staircases, fragile flooring or low ceilings.

9.3 Man and Van Hornsey will not be liable for damage to premises resulting from moving items where the customer has requested that such work be undertaken against our advice or where access is restricted. This includes but is not limited to forcing furniture through narrow spaces, or moving items that are clearly too large or heavy for the access route.

9.4 Any alleged damage to property must be reported in writing as soon as reasonably practicable and no later than 24 hours after the completion of the services, with supporting evidence.

10. Waste, Rubbish and Disposal Regulations

10.1 Man and Van Hornsey operates in accordance with relevant waste and environmental regulations. We are not a general waste disposal service and will not remove or transport household rubbish, builder's waste, or hazardous waste unless specifically agreed and properly authorised.

10.2 The customer must not present for collection any waste materials that are illegal to transport or dispose of, including fly tipped items, controlled waste without appropriate documentation, or hazardous substances.

10.3 Where Man and Van Hornsey agrees to remove items for disposal or recycling, the customer confirms that they are the owner of the items or have the owner's permission to dispose of them.

10.4 Any waste or disposal services will be charged separately and may include transfer station fees, additional labour, and lawful disposal costs. Man and Van Hornsey will not accept liability for items incorrectly presented as waste.

11. Delays and Waiting Time

11.1 Man and Van Hornsey will use reasonable endeavours to arrive at the agreed time, but timing is not guaranteed. External factors such as traffic, accidents or weather may cause delays.

11.2 Man and Van Hornsey will not be liable for any loss or expense incurred by the customer as a result of delays that are outside our reasonable control.

11.3 If the team is kept waiting due to issues at the collection or delivery address, including unprepared goods, unavailable keys or absent customers, waiting time may be charged at the agreed hourly rate.

12. Insurance and Customer Cover

12.1 Man and Van Hornsey maintains insurance cover appropriate to its business, subject to the policy terms, conditions and exclusions.

12.2 The customer is encouraged to arrange their own additional insurance cover for valuable or special items, as our liability is limited and may not reflect the full value of all goods.

13. Complaints Procedure

13.1 If the customer is dissatisfied with any aspect of the services, they should raise the issue with Man and Van Hornsey as soon as possible so that we have an opportunity to address the matter.

13.2 Complaints relating to loss, damage or quality of service should be submitted within 7 days of the completion of the services, providing full details and any supporting evidence.

13.3 Man and Van Hornsey will investigate complaints in a fair and reasonable manner and will aim to provide a written response or proposed resolution within a reasonable timeframe.

14. Data Protection and Privacy

14.1 Man and Van Hornsey will collect and use personal data only to the extent necessary to process bookings, provide the services, manage payments, and communicate with the customer.

14.2 Personal data will be stored securely and will not be sold or shared with unrelated third parties except where required by law or necessary for the performance of the contract, such as with payment processors.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man and Van Hornsey.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by Man and Van Hornsey in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions, together with any written confirmation, constitute the entire agreement between the customer and Man and Van Hornsey and supersede any prior discussions, correspondence or understandings relating to the subject matter.

16.4 Man and Van Hornsey may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that contract. Customers are encouraged to review the Terms and Conditions periodically.



  • We are here
    We are here
    to offer support
    and security!
    BOOK NOW

For reliable and reasonably priced man and van Hornsey services in N8 hire us

We are here to help when you need to move some items that don’t fit in a normal car. Our man with van hire is cheap and reliable. You will be amazed at how low our rates are. You won’t believe how fast and efficient we can be. Our teams are flexible and can respond at short notice to help move a piece of furniture or a pile of goods. For local to further afield collections and pickups, let us be of assistance. Call now and learn more about our reputable man and van Hornsey services and special offers from our helpful customer service.

Save

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hornsey Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 24 Church Ln
Postal code: N8 7BU
City: London
Country: United Kingdom

Latitude: 51.5864740 Longitude: -0.1147790
E-mail:
[email protected]

Web:
Description: Hire our outstanding man and van relocation services in Hornsey N8 to make your moving day as hassle-free as possible! Call now to get a free quote!
Back To Top