Man and Van Hornsey Privacy Policy

This Privacy Policy explains how Man and Van Hornsey collects, uses, stores and protects personal data of all customers and prospective customers in the Hornsey area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, requesting a quote, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data processed by Man and Van Hornsey in relation to individuals in the Hornsey area who use, enquire about, or are recipients of our man and van and related services. It covers data collected online, by telephone, in person, and through any other communication channel we use to provide our services.

Data Controller

Man and Van Hornsey is the data controller responsible for determining how and why your personal data is processed. We decide what information is collected, how it is used, and how long it is kept, in line with applicable data protection laws.

Personal Data We Collect

We only collect personal data that is relevant and necessary for providing our services and running our business. The categories of data we may collect include:

Identification details such as your name and, where relevant, company or organisation name.

Contact details such as your postal address, collection and delivery addresses, and any alternative contact address you provide.

Communication details such as your preferred method of contact and records of communications you have with us, including enquiries, bookings and feedback.

Service information such as details of the items to be moved, property access information, dates and times of moves, and any special instructions you provide.

Billing information such as invoices, payment confirmations, and information relating to refunds or disputes. We do not store full payment card details; these are processed securely by our payment service providers.

Technical and usage information such as basic device or browser details and general usage data where this is collected through our website or digital tools, to help us improve our services.

How We Collect Your Data

We may collect your personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, or ask a question.

When you use our services, including on the day of your move or collection.

When you interact with our website, forms, or other online tools.

From third parties who are authorised to share your data with us, such as comparison sites or business partners, where applicable and lawful.

From publicly available sources where necessary for verifying information, such as addresses or business details.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so. Depending on the circumstances, we rely on one or more of the following lawful bases:

Contract: Processing is necessary to enter into or perform a contract with you, such as when you request a quote, book a service, or ask us to carry out a move or delivery.

Legal obligation: We may process certain data to comply with legal requirements, such as tax, accounting, or health and safety obligations.

Legitimate interests: We may process data where it is necessary for our legitimate business interests, such as managing and improving our services, handling queries and complaints, ensuring the security of our operations, and preventing fraud, provided your interests and fundamental rights do not override those interests.

Consent: In some cases, we may rely on your consent, for example for certain types of direct marketing. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotations, confirm bookings, and deliver our man and van and related services in the Hornsey area.

To manage customer relationships, including handling enquiries, feedback, and complaints.

To communicate with you about your booking, changes to services, or important information related to your move or delivery.

To process payments, issue invoices and receipts, and manage refunds or disputes.

To improve our services, operations, and customer experience, including analysing patterns and refining our processes.

To meet our legal, regulatory, and insurance obligations.

To send relevant marketing communications about our services where we are permitted to do so and where you have not opted out.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties who act as data processors and support us in delivering our services. These may include:

Payment service providers that securely process your payments on our behalf.

IT and hosting providers who supply and manage our systems and communications infrastructure.

Subcontractors or partner companies involved in providing or supporting your move or delivery, where necessary and proportionate.

Professional advisers such as accountants, insurers, and legal advisers where needed to conduct our business lawfully.

Public authorities or law enforcement agencies where required by law or where it is necessary to protect our rights or the rights of others.

Where we use processors, we ensure there are appropriate contracts in place requiring them to protect your data, use it only for agreed purposes, and comply with data protection law.

International Data Transfers

Our primary operations are based in the United Kingdom. If any of our processors or service providers transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised by data protection law.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, or reporting obligations. The retention period will vary depending on the type of data and the circumstances, but generally:

Booking and service records are kept for a period that allows us to manage our relationship with you, respond to queries, and meet legal obligations.

Financial and transaction records are kept for the period required by tax and accounting laws.

Marketing-related data is kept until you withdraw your consent or opt out, or until it is no longer necessary for the purpose for which it was collected.

When personal data is no longer required, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, encryption where appropriate, staff training, and regular review of our security practices. While we strive to protect your data, no system can be completely secure, and you should take care when sharing personal information with us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions, but generally include:

The right of access: You can request confirmation of whether we hold personal data about you and ask for a copy of that data.

The right to rectification: You can ask us to correct inaccurate or incomplete personal data.

The right to erasure: In some circumstances, you can request that we delete your personal data.

The right to restriction of processing: You can ask us to limit how we use your data in certain situations.

The right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request a copy of your data in a structured, commonly used, machine-readable format and ask us to transfer it to another controller where technically feasible.

The right to object: You can object to processing based on our legitimate interests, including direct marketing. We will stop processing unless we have compelling legitimate grounds to continue or it is necessary for legal claims.

Rights related to consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the usual communication channels you use for our services. We may need to verify your identity to respond to your request. We aim to respond without undue delay and within the time limits required by law.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will take effect when the updated policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.



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For reliable and reasonably priced man and van Hornsey services in N8 hire us

We are here to help when you need to move some items that don’t fit in a normal car. Our man with van hire is cheap and reliable. You will be amazed at how low our rates are. You won’t believe how fast and efficient we can be. Our teams are flexible and can respond at short notice to help move a piece of furniture or a pile of goods. For local to further afield collections and pickups, let us be of assistance. Call now and learn more about our reputable man and van Hornsey services and special offers from our helpful customer service.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hornsey Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 24 Church Ln
Postal code: N8 7BU
City: London
Country: United Kingdom

Latitude: 51.5864740 Longitude: -0.1147790
E-mail:
[email protected]

Web:
Description: Hire our outstanding man and van relocation services in Hornsey N8 to make your moving day as hassle-free as possible! Call now to get a free quote!
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