Terms and Conditions for Man And Van Hornsey

These Terms and Conditions set out the basis on which Man And Van Hornsey provides moving, transport, lifting, loading, delivery, and related clearance services to customers within the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. The aim of this document is to make the service clear, fair, and practical for both sides, while protecting the rights of the customer and the provider.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating as Man And Van Hornsey, and references to “you” and “your” mean the customer, hirer, or authorised representative making the booking. These terms apply to domestic and commercial jobs unless a separate written agreement says otherwise. They should be read together with any quotation, booking confirmation, inventory list, or written instructions agreed before the service begins.

We reserve the right to update or amend these terms from time to time. The version in force at the time of booking will normally apply to that job, unless a change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your statutory rights under UK consumer law where those rights apply.

1. Booking Process

A booking is considered requested only when you provide the essential job details and we accept the request. The details we rely on may include collection and delivery addresses, access information, the type and volume of items, preferred date and time, number of floors, parking restrictions, and whether any special handling is needed. Quotes are based on the information supplied at the time and may be adjusted if the actual job differs significantly from what was described.

Once we provide a quotation, it remains valid for the period stated in the quote, or if no period is stated, for a reasonable time subject to availability. A quote is not a guarantee of availability until confirmed. Booking confirmation may be given in writing, by email, by message, or verbally if followed by a written record. We may refuse a booking where the job is unsafe, unlawful, outside our service scope, or where suitable arrangements cannot be made.

It is your responsibility to ensure that all information given during the booking process is accurate and complete. If you fail to disclose important details, including access limitations, heavy items, fragile goods, parking restrictions, or waste disposal requirements, we may revise the price, alter the timing, or decline to complete the service. Any changes requested after confirmation are subject to our approval and may result in extra charges.

2. Service Scope and Customer Responsibilities

Our man and van service may include loading, transporting, unloading, assembly or disassembly where agreed, and the careful handling of household, office, or general goods. Unless agreed in advance, we do not provide specialist services such as crane hire, hazardous goods transport, deep cleaning, or regulated waste treatment. The service is limited to the items and work described in the booking confirmation.

You must ensure that the items handed over for transport are legally owned by you or that you have authority to arrange their movement. You are responsible for removing cash, jewellery, documents, data-bearing devices, and other valuables before the job begins unless we have expressly agreed to take custody of them. We are not responsible for checking the contents of sealed boxes or packages.

Where access is difficult, you must provide reasonable assistance by clearing pathways, ensuring keys or entry codes are available, and arranging parking where possible. If our team must wait because access is not ready, additional charges may apply. You must also ensure that the premises, items, and routes are safe to use and that any children, pets, or third parties are kept clear of the working area.

Any instructions given by you or your authorised representative during the job are treated as binding unless they are unsafe, unlawful, or inconsistent with the agreed scope. If there is a disagreement about the handling of items, we may pause work until the issue is resolved. We will always act reasonably, but we are entitled to refuse any instruction that would place our staff, vehicles, or property at risk.

3. Payments, Charges, and Invoicing

Prices may be offered as fixed quotes, hourly rates, minimum charges, or a combination of these depending on the type of work. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. The final amount payable may include labour time, vehicle use, mileage, congestion or parking costs, waiting time, additional handling, stairs or long carry charges, and any agreed disposal fees.

Payment terms will be stated at the time of booking or on the invoice. In many cases, payment is due on completion of the job unless a deposit or advance payment has been requested. We may require partial or full payment before commencing work, particularly for larger jobs, repeat custom, commercial arrangements, or waste-related services. We may also request payment in cleared funds before unloading where risk, delay, or disputed scope is involved.

Unless otherwise agreed, accepted forms of payment may include bank transfer, debit card, credit card, or cash. If a card payment fails, or a transfer is reversed or delayed, you remain responsible for the outstanding balance. If you do not pay on time, we may charge reasonable recovery costs and interest where permitted by law. We reserve the right to withhold delivery or completion until payment has been made in full.

Any estimates supplied in advance are not binding if the job changes in size, duration, or complexity. Examples include additional floors without lift access, extra items, excess waiting, failed access, or requests to carry items beyond the agreed destination. We will explain the reason for any price increase wherever practical. If you dispute an invoice, you must notify us promptly and provide the basis for the dispute so that it can be reviewed in good faith.

4. Cancellations, Rescheduling, and Delays

If you need to cancel or rearrange a booking, you should tell us as soon as possible. Cancellation fees may apply depending on how much notice is given and whether resources have already been allocated. Where a job is cancelled after the team has been dispatched, arrived on site, or begun work, you may be charged a call-out fee, waiting time, or a proportion of the quoted price to cover costs already incurred.

We may cancel or postpone a booking if circumstances beyond our control prevent safe or lawful performance. These may include severe weather, vehicle breakdown, staff illness, road closures, traffic incidents, or issues with access, safety, or legality. If we cancel for reasons within our control, we will aim to reschedule or refund any prepaid amount for the affected part of the service. If the delay arises from force majeure or third-party disruption, we are not liable for losses caused by that delay.

If you are not available at the agreed time, or if the premises are inaccessible, we may treat the booking as a late cancellation. If we agree to wait, the waiting period will normally be chargeable. If the delay causes us to miss other commitments, we may need to shorten the service, reschedule, or terminate the job. Reasonable communication is essential to avoid unnecessary cost and disruption.

5. Liability, Risk, and Insurance

We will take reasonable care when handling your goods, but we do not guarantee that every item can be moved without risk. Goods are accepted for transport on the understanding that normal wear, minor scuffs, and incidental handling marks can occur, particularly where access is tight or items are already fragile. Our staff will not be required to move items that they reasonably believe are unsafe, unstable, excessively heavy, or likely to cause injury or damage.

Our liability for loss or damage is limited to direct loss caused by our proven negligence or breach of contract. We are not responsible for indirect or consequential losses such as missed appointments, loss of earnings, business interruption, emotional distress, or replacement costs that exceed the actual value of the affected item. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.

You are responsible for ensuring that items are packed suitably for transit unless we have agreed to pack them ourselves. Fragile objects should be clearly marked and protected by appropriate materials. We are not liable for damage caused by inadequate packaging, pre-existing defects, concealed weaknesses, or deterioration in the items being moved. Any claim for loss or damage must be notified within a reasonable time after the service is completed and supported by evidence where possible.

If we supply wrapping, protective coverings, blankets, straps, or other equipment, these are provided to support the move and not as a warranty that the contents will remain entirely unaffected. Where our team assists with dismantling or reassembly, we are not liable for pre-existing faults, manufacturer defects, or failures arising from poor construction. You should tell us about any special instructions before the work begins.

6. Waste Regulations and Disposal Conditions

Where the service includes the removal or disposal of unwanted items, all waste must be described accurately before collection. We operate in line with relevant waste regulations in the UK, including the duty to ensure that waste is handled, transported, and transferred lawfully. You must not present items for disposal as general waste if they are hazardous, restricted, or subject to separate controls unless we have expressly agreed and are legally able to handle them.

It is your responsibility to disclose any waste that may contain paint, oils, solvents, batteries, electrical components, sharp objects, or other regulated materials. If such items are discovered unexpectedly, we may refuse collection, charge additional fees, or require alternative arrangements. We do not accept illegal waste, fly-tipped materials, asbestos, medical waste, gas cylinders, or any item whose disposal would breach the law or endanger people or the environment.

Where applicable, waste transfer documentation may be completed to record the nature and destination of the waste. You must provide accurate information for these records and cooperate with any lawful checks. If you misdescribe waste, conceal prohibited items, or ask us to dispose of items unlawfully, you will be responsible for any resulting loss, fine, penalty, investigation, or third-party claim to the fullest extent permitted by law. We may report serious breaches to the appropriate authorities.

We may separate reusable items, recyclable materials, and general waste in a manner consistent with our operational procedures and legal obligations. However, we do not guarantee that all items will be recycled or reused. If you want proof of lawful disposal for business or compliance purposes, this must be requested in advance and may be subject to additional administration charges, where lawful and reasonable.

7. Indemnity, Access, and Third-Party Property

You agree to indemnify us against claims, losses, or costs arising from inaccurate information, unlawful instructions, unsafe access, or your breach of these terms. This includes losses caused by misdescribed goods, failure to arrange access, or undisclosed hazards. You are also responsible for securing permissions where needed, such as landlord approval, building management approval, or parking consent, unless we have expressly agreed to handle this.

We are not responsible for damage to driveways, flooring, walls, lifts, stairways, or other access points where such damage is caused by hidden defects, insufficient protection, poor construction, or inadequate space. We will act carefully, but some properties and access routes are not suited to large-item movement. If we believe a route is unsuitable, we may decline to proceed until conditions are made safe.

Where third-party property is involved, including shared entrances or communal areas, you must ensure that our work is permitted. If our performance is restricted by other occupants, site rules, or missing permissions, we may charge for wasted time or aborted attendance. Our staff are not required to take unreasonable risks to avoid inconvenience or delay.

8. General Legal Provisions

Any failure by us to enforce a right under these terms does not mean that right is waived. If a court or competent authority decides that one part of these terms is invalid, the rest will remain effective. No person other than the parties to the booking has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise in writing.

We may assign or subcontract parts of the service where appropriate, provided the work remains within the agreed scope and lawful standards are maintained. Your rights under the Consumer Rights Act 2015 and other applicable consumer legislation remain unaffected. These terms do not replace mandatory legal rights that cannot be excluded or limited by agreement.

Any notices relating to cancellation, complaint, dispute, or change to the booking should be given in a reasonable form that allows them to be recorded. Verbal instructions may be accepted during the job, but important changes should be confirmed in writing wherever possible. This helps avoid misunderstanding and ensures that the agreed service is properly documented.

Governing law and jurisdiction: These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. The same applies to interpretation, validity, and enforcement of the agreement.